User Agreement

1. Parties to this Agreement

This User Agreement (“Agreement”) is entered into between:

• Owner: Proelite Hospitality Private Limited, a company incorporated under the laws of India, and the sole developer, owner, and licensor of the RapidQuote Quotation Management Software (“Software”).
• Buyer:The individual, sole proprietor, partnership firm, company, or any other legal entity that purchases a licence to use the Software (“Buyer,” “you,” or “your”).

Together referred to as the “Parties.” This Agreement governs the purchase, installation, and use of the Software and takes precedence over any informal communications or representations made prior to the purchase.

2. Description of Software

RapidQuote is an offline-first Quotation Management System designed to help businesses create, manage, and track quotations, proposals, and invoices. Key characteristics of the Software include:

• Offline operation:The Software is installed and runs locally on the Buyer’s computer or server. An active internet connection is not required for day-to-day use of the core features.
• Local data storage:All business data - including customer records, product catalogues, quotations, and invoices - is stored exclusively on the Buyer’s own system and is not transmitted to, stored on, or accessible by the Owner’s servers at any time.
• No data sharing:The Owner does not collect, monitor, access, or share the Buyer’s business data. The Buyer retains full ownership and control of all data generated through the Software.
• Licence-based access: A valid licence key is required to activate and continue using the Software. Licence validation may require periodic internet connectivity solely to verify licence authenticity.

3. Licence Purchase and Grant

Upon payment of the applicable licence fee, the Owner grants the Buyer a non-exclusive, non-transferable, limited licence to install and use one copy of the Software on the number of devices specified in the purchased plan. This licence is personal to the Buyer and may not be:

• Transferred, assigned, or sublicensed to any third party
• Shared with, or used simultaneously by, unlicensed users
• Used across more devices than permitted under the purchased plan
• Resold, rented, or otherwise commercially redistributed

The Buyer receives a licence to use the Software, not ownership of the Software itself. All rights not expressly granted herein are reserved by the Owner.

4. Subscription and Licence Validity

The Software is available on subscription-based licence plans (“Plans”). The following terms apply:

• Subscription period: Licences are issued for fixed periods (monthly or annual) as selected at the time of purchase. The licence is valid only for the duration of the active subscription period.
• Renewal: Licences must be renewed before expiry to continue uninterrupted use. The Owner will endeavour to notify the Buyer in advance of upcoming renewal dates.
• Expiry:Upon expiry of the subscription period, if not renewed, the Software may enter read-only mode or become inaccessible. Existing data stored locally on the Buyer’s system will remain intact and is not deleted.
• Upgrades: The Buyer may upgrade to a higher-tier plan at any time; fees will be adjusted on a pro-rata basis where applicable.

5. Payment Terms

All licence fees are payable in advance. The following terms apply to all payments:

• Fees are stated in Indian Rupees (₹) and are exclusive of applicable taxes, including Goods and Services Tax (GST).
• Payment must be made through the authorised payment channels specified by the Owner at the time of purchase.
• The Owner reserves the right to revise licence fees at the time of renewal. The Buyer will be notified of any fee changes at least 30 days in advance.
• All payments made are non-refundable unless otherwise required by applicable law or expressly agreed in writing by the Owner.
• Failure to pay the renewal fee before the expiry of the current licence period will result in the licence becoming inactive. No grace period is guaranteed unless expressly offered by the Owner in writing.

6. Offline Operation and Data Ownership

Given the offline nature of the Software, the following specific terms apply to data management and privacy:

• Full data ownership: All data created, entered, or generated by the Buyer through the Software belongs exclusively to the Buyer.
• No remote access:The Owner has no remote access to, and does not store copies of, the Buyer’s business data. The Owner cannot recover lost data on behalf of the Buyer.
• Backup responsibility: The Buyer is solely responsible for maintaining adequate and regular backups of all data stored within the Software. The Owner accepts no liability for data loss resulting from hardware failure, accidental deletion, corruption, or any other cause.
• Licence verification:The only data transmitted to the Owner’s servers during licence verification is the licence key and basic device identifiers. No business, customer, or financial data is ever transmitted.
• Data on termination:Upon termination of the licence, all data remains on the Buyer’s local system. The Owner does not delete or access any locally stored data upon termination.

7. Buyer Obligations

The Buyer agrees to:

• Use the Software only for lawful business purposes and in accordance with this Agreement and all applicable laws
• Keep the licence key confidential and not share it with unauthorised persons
• Promptly notify the Owner if the licence key is compromised, lost, or used by an unauthorised party
• Ensure that all users within the Buyer’s organisation who access the Software are aware of and comply with the terms of this Agreement
• Not use the Software to create, store, or process data in a manner that violates any applicable law, including laws relating to data protection, consumer rights, and financial records
• Maintain the hardware and operating environment necessary for the Software to function as intended

8. Owner’s Right to Terminate or Suspend

Notwithstanding the offline nature of the Software, Proelite Hospitality Private Limited expressly reserves the right to terminate or suspend the Buyer’s licence under any of the following circumstances:

• Breach of Agreement: The Buyer violates any term of this Agreement, including but not limited to unauthorised sharing of the licence key, attempting to reverse-engineer the Software, or using the Software beyond the permitted number of devices.
• Non-payment: The Buyer fails to pay the applicable licence renewal fee by the due date.
• Fraudulent purchase: The Owner discovers that the licence was obtained through fraudulent means, misrepresentation, or with an invalid payment method.
• Unlawful use: The Software is being used in a manner that violates applicable law or poses a reputational or legal risk to the Owner.
• Licence key misuse: The licence key is found to be active on more devices than permitted, or is determined to have been shared, resold, or distributed without authorisation.
• Discontinuation: The Owner discontinues the Software or a particular plan, with reasonable prior notice given to the Buyer.

Effect of termination:Upon termination of the licence by the Owner, the Buyer’s licence key will be deactivated and the Software will cease to function in licensed mode. The Buyer’s locally stored data will not be affected or deleted by the Owner. No refund will be issued for the remaining unused licence period in cases of termination due to breach of this Agreement. Where termination is due to discontinuation by the Owner without cause attributable to the Buyer, a pro-rata refund for the unused portion of the prepaid licence period will be considered at the Owner’s discretion.

9. Restrictions on Use

The Buyer must not:

• Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Software
• Modify, adapt, translate, or create derivative works based on the Software
• Remove, alter, or obscure any proprietary notices, labels, or markings on or within the Software
• Use the Software to develop a competing product or service
• Attempt to circumvent, disable, or tamper with any licence verification, copy-protection, or security mechanism within the Software

Any violation of these restrictions is a material breach of this Agreement and will entitle the Owner to immediately terminate the licence without notice and without refund.

10. Intellectual Property

The Software, including its code, design, documentation, interface, branding, and all associated materials, is and remains the exclusive intellectual property of Proelite Hospitality Private Limited. This Agreement does not transfer any intellectual property rights to the Buyer. The Buyer is granted only the limited right to use the Software as expressly described herein.

11. Support and Updates

The Owner will provide the following support and update terms to active licence holders:

• Bug fixes and minor updates will be provided to the Buyer at no additional charge during the active subscription period.
• Major version upgrades may be offered at a discounted rate to existing licence holders.
• Support is provided via email at support.rapidquote@gmail.com. The Owner aims to respond to support requests within 2 business days.
• The Owner is not obligated to provide support to Buyers with expired or terminated licences.

12. Disclaimer of Warranties

The Software is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Proelite Hospitality Private Limited does not warrant that the Software will be error-free, uninterrupted, or free from defects. The Buyer assumes all risk associated with the use and performance of the Software.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Proelite Hospitality Private Limited, including its directors, officers, employees, and affiliates, shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, business interruption, or loss of data, arising out of or in connection with the use of or inability to use the Software, even if the Owner has been advised of the possibility of such damages.

The Owner’s total aggregate liability to the Buyer for any claim under this Agreement shall not exceed the total licence fees paid by the Buyer to the Owner in the 12 months immediately preceding the event giving rise to the claim.

14. Indemnification

The Buyer agrees to indemnify, defend, and hold harmless Proelite Hospitality Private Limited and its directors, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to the Buyer’s use of the Software, breach of this Agreement, or violation of any applicable law.

15. Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be subject to the exclusive jurisdiction of the competent courts located in Gujarat, India.

Both Parties agree to first attempt to resolve any dispute through good-faith negotiation for a period of 30 days before initiating formal legal proceedings.

16. Amendments to this Agreement

Proelite Hospitality Private Limitedreserves the right to amend this Agreement at any time. The Buyer will be notified of material changes at least 14 days before they take effect, either by email or through a notice displayed within the Software or on this website. Continued use of the Software following the effective date of any amendments constitutes the Buyer’s acceptance of the revised Agreement.

17. Entire Agreement

This Agreement, together with the Terms & Conditions and any applicable order confirmation or purchase invoice, constitutes the entire agreement between the Parties with respect to the subject matter hereof and supersedes all prior agreements, understandings, negotiations, and representations, whether oral or written.

18. Contact

For any questions regarding this User Agreement, licence issues, or to report a suspected breach, please contact Proelite Hospitality Private Limited:

• Email: support.rapidquote@gmail.com
• Website: rapidquote.in/about